At Packpoint, we want you to be delighted with your purchase. If, for any reason, you are not, we sincerely apologise and will do our best to make things right.
You can contact us directly:
📞 Phone: +44 757 249 4325
📧 Email: info@packpoint.co.uk
Return Policy
You have 28 calendar days from the date you received your order to return an item.
To be eligible for a return:
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The item must be unused and in the same condition as when you received it.
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The item must be returned in its original packaging.
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You must provide a receipt or proof of purchase.
Refunds
Once we receive your item:
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Our team will inspect it and confirm whether it qualifies for a refund or exchange.
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We will notify you of the outcome once the inspection is complete.
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Please note: Delivery/shipping charges are non-refundable.
If approved, your refund will be processed to your original payment method. Refund timing will depend on your card issuer’s policies.
Shipping for Returns
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If you ordered the wrong item, you are responsible for returning the product at your own cost.
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If we made an error or the product is faulty, Packpoint will cover the cost of return shipping and send you a replacement at no extra charge.
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In other cases, return shipping costs may be deducted from your refund.
