Return / Refund policy

At Packpoint, we want every customer to be completely satisfied with their purchase. If for any reason you are not, we are here to help and will do our best to make things right.

You can contact us directly:
📞 Phone: +44 161 564 4144
📧 Email: info@packpoint.co.uk

Return Period

  • You have 28 calendar days from the date you received your order to request a return.

  • After 28 days, unfortunately, we cannot accept returns.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.

  • The item must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

Circumstances & Processes

1. Change of Mind / Wrong Item Ordered

  • Customers are responsible for the cost of returning the item.

  • Return the item to Packpoint within 28 days.

  • Once we receive and inspect the item, your refund will be processed to the original payment method.

  • Please note: delivery/shipping charges are non-refundable.

2. Faulty / Damaged / Incorrect Item Received

  • Contact us immediately with details and photos if possible.

  • Packpoint will cover return shipping costs.

  • We will provide a replacement or a full refund once the item is returned and inspected.

3. Order Never Arrived / Cancellation After Ordering

  • If your order hasn’t arrived, please contact us within 7 days of the expected delivery date.

  • We will investigate with the courier and provide a replacement or full refund as appropriate.

  • Cancellation requests after processing will be handled case by case; shipping fees may apply.

Refund Timeframes

  • Once your return is received and inspected, we will notify you of the refund approval.

  • Refunds will be issued to your original payment method.

  • The time it takes for funds to appear depends on your bank or card issuer, typically 2–3 working days.

How to Return Items

  • Pack the item securely in its original packaging.

  • Include the receipt or proof of purchase.

  • Ship it to:
    Packpoint Returns
    Unit 2 Sedgley Park Trading Estate
    Prestwich, Manchester
    M25 9WD, England

  • If returning due to our error (faulty/damaged/wrong item), we will provide a prepaid return label.

Notes

  • Items must meet the eligibility criteria to qualify for a refund or exchange.

  • Refunds will not include original shipping charges unless the item was faulty or sent incorrectly.

  • Please contact us for any questions or concerns—we are here to help!